Shipping policy

Where is My Package?

We understand how important it is to receive your order on time! If your delivery date has passed and you haven't received your package, follow these steps to resolve the issue quickly.

🚨 Note: Once your order has been shipped, we have limited control over the delivery process. However, providing the right information to the shipping carrier can help resolve the issue faster.

1. Check Your Tracking Information

• Visit your order confirmation email and locate the tracking number.
• Click the tracking link to see the latest updates on your shipment.
• If there haven’t been any recent updates, proceed to the next step.

2. Contact the Shipping Carrier

• Go to the shipping carrier’s website (UPS, FedEx, USPS, or DHL).
• Use your tracking number to file a “Lost Package” or “Delivery Issue” report.
• Follow their instructions to submit any required details about your package.

3. Allow Time for Investigation

• Once a report is filed, the carrier will investigate the issue.
• This process may take a few business days, so check your tracking status regularly.

4. Reach Out to Our Support Team

If your package is still missing after contacting the carrier:

• Email us at customerservice@bullart.com with your order number and tracking details.
• We’ll assist you in resolving the issue as best as we can.